Our Guarantee

RECALIBRATION SERVICES WARRANTY

This warranty is given by Automotive Assistance Services Pty Ltd ABN 42 130 999 709 (‘We’, ‘Us’ or ‘Our’) of 2649 Logan Road, Eight Mile Plains, Queensland, 4113.  We are contactable by phoning 1300 234 945.

We warrant our Recalibration Services for a period of 12 months after the Recalibration Service is completed or until the next Recalibration Event occurs, whichever occurs first (warranty period).

Definitions

In this warranty:

ADAS means Advanced Driver Assistance System.

Recalibration Events include windscreen replacements, wheel alignments, change of wheels, change of tyre, geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting or any other event after which your vehicle manufacturer recommends you should have your ADAS recalibrated.

Recalibration Services means a service pursuant to which the Advanced Driver Assistance Systems in a vehicle is recalibrated by Us.

Recalibration Intervals

Most vehicle manufacturers recommend that vehicle owners should have their ADAS recalibrated after a Recalibration Event. It is important that you check your vehicle guide book for manufacturers recommendations about when recalibration is recommended. It is reasonably expected that vehicles could expect to experience any number of events in a year that affect components like suspension or tyres, impacting upon the reliability of the camera recalibration. For this reason, We recommend recalibration of vehicle ADAS cameras at least once every 12 months.

Suspected faults

In the event of any suspected fault in a vehicle’s ADAS, and following the occurrence of a Recalibration Event, drivers of the vehicle should not rely on the ADAS technology within the vehicle and the owner of the vehicle must ensure they take reasonable action to notify all those who might drive the vehicle to not place reliance on the vehicle’s ADAS.

Warranty

Subject to the terms and conditions of this warranty, if, during the warranty period for a Recalibration Service, We determine that the Recalibration Services were defective in material or workmanship then We will re-perform the Recalibration Service free of charge.

Alternatively, if, during the 6-month period after the Recalibration Services was completed, We determine that the Recalibration Services were defective in material or workmanship then you may elect to receive a full refund of the amount paid to us for a Recalibration Service.

This warranty does not cover defects or faults caused by: physical damage (including impact damage); abuse or misuse; negligent acts or omission by the owner or any driver of the vehicle; environmentally induced deterioration, rust or corrosion; existing faults in your vehicle including manufacturers vehicle faults or consequential damage caused by existing faults; temporary repairs; vehicle equipment being modified after a Recalibration Service; non-RACQ recalibration services being carried out on the vehicle’s ADAS after the Recalibration Service; or fair wear and tear.

We will not be responsible for the removal of aftermarket accessories attached to Your windscreen (for example, dashcams, GPS and reversing cameras) or for any damage to those accessories or Your windscreen caused or contributed to by the removal of them or Your windscreen.

This warranty does not entitle you to a refund of any part the amount you paid for the Recalibration Services if an alternative provider could have completed those Recalibration Services at a cheaper price.

This warranty does not cover Our additional costs in relation to repairing any damage to your vehicle which is not directly caused by the defect in the Recalibration Services.

We have no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs, or loss of profits or anticipated profits or any indirect or consequential losses.

In particular, to the extent permitted by law, We will not be liable to you or any third parties for any claim (whether in contract, tort, including negligence, or statute) for any loss, damage, injury or death to any person or property arising out of or relating to Recalibration Services provided by Us, including for any damage to the vehicle.

Non-OEM parts

Parts supplied by Us or Our authorised stockist in connection with the Recalibration Services have been sourced from independent manufacturers and may or may not be genuine parts. Those parts comply with the manufacturer’s specifications for vehicles and the relevant Australian Standards.

Warranty Claim Procedure

To make a warranty claim, please call Us on 1300 234 945. Without limiting the other terms and conditions of this warranty, a warranty claim will not be allowed unless a sales receipt or other proof of purchase (e.g. bank or credit card statement) is provided to Us when the warranty claim is made.

We may direct you to take your vehicle to a branch or service centre nominated by Us.  You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

You must allow Us and/or the manufacturer’s representative to perform an inspection and conduct tests to determine the cause and nature or the defects or failure (if any).

Following the vehicle inspection and subject to it being a valid warranty claim, We will arrange a mutually convenient time at a location nominated by Us to rectify the fault.

Non-transferable

This warranty is not transferable or assignable.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have at law as a consumer of the goods and services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:

1. cancel your service contract with us; and
2. a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.  If a failure does not amount to a major failure, you are entitled to have the problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty does not purport to exclude any statutory rights available to you. Other than those statutory provisions which cannot be excluded, We exclude all conditions and warranties which may be implied by law. To the maximum extent permitted by law, Our liability for breach of any implied warranty or condition which cannot be excluded is restricted at Our option to the re-performance of the Recalibration Services or the payment of the cost of having those services re-supplied.

PRIVACY NOTICE

We collect, hold and disclose your personal information (such as your name, address, email address and vehicle details) in accordance with Our Privacy Policy which is available at www.glassassist.com.au/privacy-policy/

If you have any questions or comments regarding your privacy in relation to Us, please contact Us on 1300 234 945 or email Us at privacy@racq.com.au.  If you wish to make a complaint or otherwise do not agree with a decision made by Us in relation to the access or update of your personal information please write to: Privacy Officer, Group Risk & Compliance, PO Box 4 Springwood QLD 4127.