Our Guarantee

AUTO GLASS SERVICES WARRANTY

This warranty is given by Automotive Assistance Services Pty Ltd ABN 42 130 999 709 (‘We’, ‘Us’ or ‘Our’) of 2649 Logan Road, Eight Mile Plains, Queensland, 4113.  We are contactable by phoning 1300 234 945.

Warranty

We provide you with a lifetime warranty on the workmanship and materials comprised in the windscreen and window replacement or repair services We perform on your vehicle (‘Services’) for as long as you or a member of your immediate family owns the vehicle (warranty period).

Subject to the terms and conditions of this warranty, if a windscreen or window We have fitted to your vehicle leaks or becomes faulty during the warranty period, We will rectify the fault free of charge.

This warranty does not cover faults caused by: physical damage (including impact damage); abuse or misuse; negligent acts or omissions by the owner or any driver of the vehicle; environmentally induced deterioration; rust or corrosion; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of this invoice; faults in your vehicle (including existing  manufacturing vehicle faults or consequential damage caused by faults); temporary repairs; fair wear and tear; body defects; rust or faulty rubber seals, removal or flaking of paint during performance of the Services (including removal of adhesive tapes used in performing the Services).

We will not be responsible for the removal of aftermarket accessories attached to Your windscreen or window (for example, dashcams, GPS and reversing cameras) or for any damage to those accessories or Your windscreen or window caused or contributed to by the removal of them or Your windscreen or window.

It is possible that during the repair process the windscreen can crack and become unrepairable. If this happens, then We will deduct the paid cost of the repair from the cost of a new windscreen.

Whilst We take necessary precautions to prevent any damage to your vehicle during the course of any work being carried out, We are not responsible for any loss or damage to your vehicle except to the extent that such loss or damage is caused by Our negligence.

We have no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs, or loss of profits or anticipated profits or any indirect or consequential losses.

In particular, To the extent permitted by law, We will not be liable to you or any third parties for any claim (whether in contract, tort, including negligence, or statute) for any loss, damage, injury or death to any person or property arising out of or relating to services provided by Us, including for any damage to the vehicle.

Non-OEM parts

Parts supplied by Us or Our authorised stockist in connection with the Services have been sourced from independent manufacturers and may or may not be genuine parts. Those parts comply with the manufacturer’s specifications for vehicles and the relevant Australian Standards.

Warranty Claim Procedure

To make a warranty claim, please call Us on 1300 234 945. Without limiting the other terms and conditions of this warranty, a warranty claim will not be allowed unless a sales receipt or other proof of purchase (e.g. bank or credit card statement) is provided to Us when the warranty claim is made.

We may direct you to take your vehicle to a branch or service centre nominated by Us.  You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

You must allow Us and/or the manufacturer’s representative to perform an inspection and conduct tests to determine the cause and nature or the defects or failure (if any).

Following the vehicle inspection and subject to it being a valid warranty claim, We will arrange a mutually convenient time at a location nominated by Us to rectify the fault.

You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

Non-transferable

This warranty is not transferable or assignable.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have at law as a consumer of the goods and services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

1. cancel your service contract with us; and
2. a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty does not purport to exclude any statutory rights available to you. Other than those statutory provisions that cannot be excluded, We exclude all conditions and warranties which may be implied by law. To the maximum extent permitted by law, Our liability for breach of any implied warranty or condition which cannot be excluded is restricted at Our option to the re-performance of the services or the payment of the cost of having those services re-supplied.

PRIVACY NOTICE

We collect, hold and disclose your personal information (such as your name, address, email address and vehicle details) in accordance with Our Privacy Policy which is available at www.glassassist.com.au/privacy-policy/

If you have any questions or comments regarding your privacy in relation to Us, please contact Us on 1300 234 945 or email Us at privacy@racq.com.au.  If you wish to make a complaint or otherwise do not agree with a decision made by Us in relation to the access or update of your personal information please write to: Privacy Officer, Group Risk & Compliance, PO Box 4 Springwood QLD 4127.