Warranty Information, Terms & Conditions

This warranty is given by Glass Assist Pty Ltd (ABN 98 129 340 174) (“Glass Assist”) of
237 – 239 Frankston-Dandenong Rd, Dandenong South VIC 3175. Glass Assist is contactable by phoning (03) 9797 8600.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have in relation to the goods to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty

Glass Assist provides you with a lifetime warranty on workmanship and materials for as long as you own the vehicle.

During the warranty period, subject to the exclusions as detailed below, if a windscreen or window Glass Assist has fitted to your vehicle leaks or is faulty, Glass Assist will rectify the problem free of charge.

Glass Assist’s warranty does not cover faults caused by: physical damage (including impact damage); your neglect or negligence; abuse, misuse of your vehicle; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of this invoice; pre-existing faults in your vehicle (including rust and corrosion); or fair wear and tear.

It is possible that during the repair process the glass can crack and become unrepairable. If this happens, then Glass Assist will not charge for the repair.  If the repaired chip subsequently cracks, at your option, Glass Assist will refund the paid cost of the repair or deduct the paid cost of the repair from the cost of a new windscreen.

Whilst Glass Assist takes necessary precautions to prevent any damage to your vehicle during the course of any work being carried out, Glass Assist is not responsible for any loss or damage to your vehicle except to the extent that such loss or damage is caused by the negligence of Glass Assist.

Warranty Claim Procedure

To make a warranty claim, call Glass Assist on (03) 9797 8600. Please note that the claim will not be allowed unless proof of purchase (e.g. invoice) is provided.

You may need to take your vehicle to a service centre designated by Glass Assist. A service fee may be charged if roadside assistance is provided.

Privacy Notice

Glass Assist collects your personal information to provide the products and services you have requested, to administer and manage the warranty on any products or services purchased and to perform administrative functions including but not limited to invoicing, receipting, debt collection, accounting and handling complaints. The personal information you provide will be used in accordance with the Privacy Act (Cth) 1988. For further information, please see Glass Assist’s Privacy Statement available at www.glassassist.com.au or by calling
03 9797 8600.